In a growing business, customer questions come in through more and more channels: the shared mailbox, the phone, WhatsApp or a colleague who heard something. As long as the team is small, that works. But at some point nobody knows who promised what and which question is still open. With Neoforce every question becomes a ticket with an owner, a status and a due date. You see in one overview what is going on, and customers always know how their question is doing. And because customer management, contracts and reporting are included, you no longer need separate packages.
Ticketing system and customer portal for SMEs: control over customer questions, without complicated software.
- All customer questions in one place: Emails automatically become tickets with an owner and a status, so nothing gets left behind.
- Your own customer portal: Customers submit and follow their questions in a portal in your own house style.
- Customers and contracts in view: CRM and contract management linked to your tickets.
- Get started quickly: No implementation project of months. Your trial environment is ready within 30 minutes.
- Pay for what you use: one fixed price per agent, all modules included.
Why SMEs choose Neoforce
Software that grows with you, without an IT project.
You set up Neoforce yourself with your own ticket types, categories and forms. Start with a few colleagues and add teams or departments later. You do not need new software or extra modules for that.
”Finally a ticket system where collaborating is genuinely easy and the customer stays informed!
Yu-Mei Liebregt
Customer, contract and ticket in one overview.
With a new question you immediately see which customer you are dealing with, which agreements apply and which questions came before. With customer management you record customers and contacts, and with contract management you keep track of terms and notice periods. Reporting With reports you see how many questions come in, what they are about and how quickly your team solves them. That way you know where to improve.
Fixed processes running smoothly by themselves.
Onboarding a new customer, processing an order or getting a new colleague started: many processes consist of the same steps. With a workflow in Neoforce one request starts the whole process, and every colleague gets their own task in the right order. Nobody forgets a step, even when it is busy. In the timeline of the ticket everyone can see what has already happened, and you can tag colleagues to involve them directly.
A customer portal in your own house style.
With the portal your customers submit their questions via forms you create yourself. Every question arrives complete straight away. Customers see the status of their questions and no longer need to call to ask whether anything is happening. With wiki articles customers answer many questions themselves. You customise the portal with your own logo and colours, and light accounts for customers are free.
What does Neoforce cost for an SME?
You only pay for the colleagues who handle questions (full accounts). All modules are included, and customers who only ask questions use the portal for free with a light account. See the pricing or book a demo.
Frequently asked questions from SMEs
Is Neoforce not too extensive for a small team?
No. You only use what you need and set it up yourself. Many companies start with the ticketing system and the portal, and later also use customer management, contracts or workflows.
How quickly can we start?
Your trial environment is ready within 30 minutes. After that you can create tickets and set up the portal right away.
Can customers submit requests for free?
Yes. Customers use a free light account. You only pay for the colleagues who handle questions.
Where is our data stored?
All data is stored in the Netherlands, within the EU. Neoforce is ISO 27001 and ISO 9001 certified; read more about security by design.
Can we try it first?
Yes. You can try Neoforce free for 30 days, with no obligations and no credit card.
Does Neoforce use AI, and where does our data stay?
Yes, for things like automatic intake, summarising and translating. The AI runs via Mistral within the EU (France) and your data is not used to train AI models. An administrator can switch AI off per feature or completely. Read more about AI in Neoforce.
Give your customers the overview they deserve
Try Neoforce free for 30 days, with no obligations and no credit card. We set up your own trial environment and you receive your login details within 30 minutes.
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