In education, every minute counts. Whether it is a faulty smartboard in the classroom, handing out Chromebooks or a report about the school building: the organisation simply has to keep running. With Neoforce, all requests from teachers and staff arrive in one place, with the right team. The IT coordinator, the helpdesk and the caretaker each work in their own team, but in the same system. You see what is open, who is working on it and what still needs to happen, for one school or the whole school board.
The service desk for schools: IT, facilities and logistics in one platform for primary, secondary and vocational education.
- One portal for teachers and staff: A faulty smartboard, an empty toner or a broken door: they report it in one portal. Light accounts are free.
- Straight to the right person: A request about a classroom goes to the caretaker, an IT problem to the helpdesk.
- Chromebooks and devices in view: Keep track of laptops, Chromebooks and smartboards in asset management, linked to the requests.
- Secure and GDPR-compliant: All data in the Netherlands, ISO 27001 and ISO 9001 certified.
- Fits the education budget: one fixed price per agent, all modules included.
Why schools choose Neoforce
Switch without worries, keeping your data.
Switching from a system like TOPdesk? We help you transfer your data and set up Neoforce, so you can get started quickly. You can first try it free for 30 days in your own environment.
”Finally a ticket system where collaborating is genuinely easy and the customer stays informed!
Yu-Mei Liebregt
Ready for the start of the school year.
At the start of the school year, the helpdesk gets many of the same questions: passwords, new accounts, devices that do not work. With the knowledge base in the portal you offer FAQs and manuals directly, so teachers and staff solve a lot themselves. Issuing and collecting devices Record which Chromebook or laptop belongs to which pupil or staff member in asset management. With a new request you immediately see the device’s history.
Collaboration within the school, in one workflow.
A new teacher starts after the summer. Staff administration records the details, IT prepares an account and laptop, and the caretaker arranges a key and a locker. With a workflow in Neoforce, one request starts the whole process, and everyone gets their own task in the right order. Recurring things, such as preparing classrooms for the exam period, are also easy to put in a workflow. In the timeline of the ticket everyone can see what has already happened.
A self-service portal in the school’s own style.
You do not want the helpdesk to be called all day about a forgotten password or an empty toner. In the portal teachers and staff first solve their questions themselves, or create a request within a minute. They always see the status of their requests, so no more “Is it fixed yet?” emails. You customise the portal with the logo and colours of the school or school board. Light accounts are free, so you only pay for the agents.
What does Neoforce cost for a school?
You only pay for agents (full accounts). All modules are included, and teachers, pupils and staff who only submit requests use the portal for free with a light account. See the pricing or book a demo.
Frequently asked questions from schools
Is Neoforce suitable for primary, secondary and vocational education?
Yes. Schools in primary, secondary and vocational education use Neoforce for IT, facilities and logistics requests.
Can we use Neoforce for several schools under one board?
Yes. You work in one environment with teams per school or location, and the board keeps the overview.
What about privacy and the GDPR?
All data is stored in the Netherlands and Neoforce is ISO 27001 and ISO 9001 certified. Read more about security by design.
Can we switch from TOPdesk?
Yes. We help you transfer your data. Also see Neoforce as an alternative to TOPdesk.
How much do accounts for teachers and pupils cost?
Nothing. Anyone who only submits requests uses a free light account. You only pay for the agents.
Does Neoforce use AI, and where does our data stay?
Yes, for things like automatic intake, summarising and translating. The AI runs via Mistral within the EU (France) and your data is not used to train AI models. An administrator can switch AI off per feature or completely. Read more about AI in Neoforce.
More calm on your school’s helpdesk
Try Neoforce free for 30 days, with no obligations and no credit card. We set up your own trial environment and you receive your login details within 30 minutes.
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