FMIS software for facility requests, buildings and contracts, in one system with IT.

  • Facility requests: Faults, cleaning requests and relocation requests come in structured and are followed up until they are done.
  • Buildings, rooms and inventory: Record your property and inventory in a fully customisable asset register.
  • Maintenance and supplier contracts: Keep track of terms and notice periods with automatic alerts in contract management.
  • Reporting without calling: Employees report via the portal, on any device.
  • Together with IT: Facilities and IT on the same platform, with workflows across departments.
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Neoforce with projects, invoices and tickets in one platform

What is FMIS software?

An FMIS (Facility Management Information System) supports the facilities department in handling requests and managing buildings, inventory and contracts.

Broken lighting, a leaking tap, a move or a new workstation: the facilities department receives requests every day by email, phone and in the corridor. With FMIS software you record those requests in one place, assign them to the right employee or supplier and see exactly what is still open.

Neoforce combines facility requests with asset management, contract management, workflows and reporting. And because IT and other departments work on the same platform, your organisation has one portal for all requests.

Facilities and IT in the same system.

Many organisations have an FMIS for facilities and a separate package for the IT service desk. With Neoforce you use one platform, one portal and one licence model for both. Read more about enterprise service management or the ITSM software from Neoforce.

Every request in the right place.

In Neoforce, in principle everything is a ticket. You decide which types of facility requests there are, such as a fault, a work order, a cleaning request or a move, and which data belongs to them.

Link a request to a building, room or object from your asset register. That way you can see per location which requests there have been and which are still open.

Workflows
For recurring processes with fixed steps, such as moving a department or setting up a new workstation, you use workflows. Each step automatically reaches the right person.

Read more about workflows
Workflow management

”Finally a ticket system where collaborating is genuinely easy and the customer stays informed!

Yu-Mei Liebregt
Enterprise service management: colleagues from different departments working together

Facilities and IT together in one workflow.

Is a department moving to another floor? Facilities arranges the furniture and the space, IT moves the workstations and phones. With a workflow in Neoforce, one request starts the whole process, and every department sees what it needs to do and when.

When someone joins, facilities, IT and HR also work together: a workstation and access pass, a laptop and an account, a contract. In the timeline of the ticket, everyone can see what has already happened, and the employee follows progress via the portal.

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Keep control of facility matters with FMIS software.

Set per request type when it must be resolved. Neoforce warns you automatically when the due date approaches.

A leak calls for a faster response than a request for an extra cupboard. You set due dates per type and priority, and easily sort open requests by due date. That way you keep track of all agreements with the organisation.

Overview of tickets with due dates in Neoforce

Employees can always see the status of their request.

With statuses you define yourself, such as scheduled, waiting for supplier or completed, you show progress. The reporter is notified automatically when the status changes, so nobody has to call to chase it up.

Defining ticket types in Neoforce

With teams, you set up Neoforce the way your facilities organisation works: caretakers, cleaning, security, reception or technical services.

You assign employees to teams yourself and pass requests on when needed. External parties such as an installer or cleaning company can also be set up as a separate team, so it is clear who picks up what.

User-friendly ticketing system

Classify requests by location, building or type of work.

Climate, lighting, sanitary facilities, furniture, cleaning or security: with your own categories and subcategories, reports show per building what most requests are about and where maintenance pays off most.

Setting up ticket categories in Neoforce

Work with the request types that suit your facility processes.

Think of faults, work orders, cleaning requests, moves or key requests. Neoforce comes with a standard set that you can fully adapt, with your own fields per type.

Ticket status in Neoforce

Record buildings, floors, rooms and inventory and link them to requests.

In the Neoforce asset register, you decide which objects and fields you track. With a new request, you immediately see the history of a room or installation, and via contract management which maintenance contracts apply.

CMDB in ITSM software: assets linked to a ticket in Neoforce

Reporting without calling.

With the portal employees report facility issues via forms you create yourself, for example asking for the building, floor and room. That way every request arrives complete straight away.

The portal works on any device, including a phone in the corridor. Light accounts for employees are free, so you only pay for the people who handle requests.

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Overview of tickets with due dates in Neoforce
Example of a portal in Neoforce
Example of a portal in Neoforce

What does FMIS software from Neoforce cost?

You only pay for the employees who handle requests (full accounts). All modules are included, including asset management, contract management, workflows, the portal and reporting. Employees report for free with a light account.

Example: a facilities department with 4 agents = 4 full accounts × €49.95 = €199.80 per month. See the pricing or calculate it for your situation.

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Frequently asked questions about FMIS software

What does an FMIS do?

An FMIS records facility requests and work orders, and keeps track of buildings, inventory and contracts. That gives the facilities department an overview of what is going on and what is planned.

Can I also book rooms or create a long-term maintenance plan?

Yes. Besides requests, work orders and contracts, Neoforce also lets you book rooms and create a long-term maintenance plan. Want to see how it works? Book a demo

Does it work on mobile too?

Yes. Neoforce and the portal work on any device, so employees and caretakers can report and handle requests on the go.

Where is our data stored?

All data is stored in the Netherlands, within the EU. Neoforce is ISO 27001 and ISO 9001 certified; read more about security by design.

Can IT work in the same system?

Yes. The IT service desk works on the same platform with its own team. Read more about ITSM software and enterprise service management.

All facility requests in one place

Try Neoforce free for 30 days, with no commitment and no credit card. We set up your own trial environment and you receive your login details within 24 hours.

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