ITSM software for your IT service desk: ITIL processes without unnecessary complexity.

  • Incidents and problems: Log outages, assign them to the right team and monitor resolution with due dates.
  • Changes and requests: Dedicated ticket types for changes and service requests, with fixed steps through workflows.
  • CMDB and licences: Laptops, servers, applications and licences in a flexible CMDB, linked to tickets.
  • Self-service and knowledge base: Users report issues themselves via the portal and find answers in the wiki.
  • One price, all modules: €49.95 per full account; end users are free.
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Neoforce with projects, invoices and tickets in one platform

What is ITSM software?

ITSM software (IT Service Management) helps the IT department handle outages, questions and changes in a structured way.

Many ITSM packages are built around ITIL, with separate screens for incidents, problems, changes and configuration items. That is comprehensive, but for most service desks it is also heavy: lots of clicks, lots of settings and long implementations.

Neoforce takes a different approach. You work according to ITIL principles, but in one clear environment where you decide how much structure you need. A three-person service desk and an IT department with first and second line support use the same ITSM software, each in their own way.

Switching from TOPdesk, 4me or ServiceNow?

See how Neoforce compares to TOPdesk, 4me, ServiceNow and Freshservice.

ITIL processes, without unnecessary complexity.

In Neoforce, essentially everything is a ticket. You decide which ticket types you use: incident, problem, change, service request or something else. That way you work according to ITIL without agents having to navigate dozens of screens.

For each ticket type, you set fields, categories, priorities and due dates. You start simple and expand as your service desk grows.

Workflows
For changes with fixed steps, such as rolling out an update or creating a new account, you use workflows. That way every step reaches the right agent in the right order.

Read more about workflows
Workflow management

”Finally a ticket system where collaborating is genuinely easy and the customer stays informed!

Yu-Mei Liebregt
Enterprise service management: colleagues from different departments working together

Collaboration between first and second line.

The first line takes a call, the second line or application management resolves it. In Neoforce you easily pass a ticket on to another team, and everyone can see in the timeline what has already been done. Nobody has to ask the user the same questions again.

You involve colleagues in a ticket straight away by tagging them, and for larger outages multiple agents can work on the same ticket at the same time. Does an issue also involve facilities or HR? Then you work together on the same platform, with enterprise service management.

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Keep control of your service desk with ITSM software.

Set per priority and category when an issue must be resolved. Neoforce warns you automatically when the due date approaches.

An outage of a critical application has a different resolution time from a question about a printer. You set due dates that match your agreements with the organisation and easily sort open tickets by due date. That way you can see straight away which issues take priority.

Overview of tickets with due dates in Neoforce

Users can always see the status of their issue.

With statuses you define yourself, you show progress, and the reporter can be notified automatically when the status changes. That saves the service desk many calls asking whether anything is happening yet.

Defining ticket types in Neoforce

With teams, you set up Neoforce the way your IT department works: service desk, second line, application management or network management.

You assign agents to teams yourself and pass tickets on when needed. External IT partners or suppliers can also be set up as a separate team, so it is clear who is working on what.

User-friendly ticketing system

Classify issues with categories and subcategories that fit your IT landscape.

Workstations, network, applications, accounts or telephony: with your own categories and subcategories, reports show what most issues are about and where structural improvements pay off most.

Setting up ticket categories in Neoforce

Use the ticket types you know from ITIL, or define your own.

Neoforce comes with a standard set including incidents, changes and service requests. You can fully adapt it, with your own fields and priorities per type. That way the ITSM software fits your existing way of working.

Ticket status in Neoforce

Link configuration items to tickets and instantly see the history of a laptop, server or application.

In the Neoforce CMDB, you decide which assets and fields you track, such as hardware, software, licences and contracts. With a new issue, you immediately see which earlier tickets are linked to the same asset.

CMDB in ITSM software: assets linked to a ticket in Neoforce

Self-service for all users.

With the portal users report outages and make requests via forms you create yourself. Issues arrive complete straight away, with the right category and the right asset.

In the knowledge base, users find answers to frequently asked questions, so the service desk receives fewer simple questions. Light accounts for end users are free, so you only pay for agents.

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Overview of tickets with due dates in Neoforce
Example of a portal in Neoforce
Example of a portal in Neoforce

What does ITSM software from Neoforce cost?

You only pay for agents (full accounts). All modules are included, including the CMDB, workflows, the portal and reporting. End users report issues for free with a light account.

Example: a service desk with 8 agents = 8 full accounts × €49.95 = €399.60 per month. See the pricing or calculate it for your situation.

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Frequently asked questions about ITSM software

Does Neoforce follow ITIL?

Yes. You work with incidents, problems, changes, service requests, a CMDB and a knowledge base. You decide how strictly you set up the ITIL processes.

Can we switch from our current package?

Yes. Our onboarding helps you set up Neoforce. Get in touch to look together at which data you want to transfer.

How long does implementation take?

You can start right away in your own environment. How quickly you go live depends on how much you want to set up; an onboarding package helps you along the way.

Where is our data stored?

All data is stored in the Netherlands, within the EU. Neoforce is ISO 27001 and ISO 9001 certified; read more about security by design.

Can other departments use it too?

Yes. Facilities, HR and other departments work on the same platform with their own team. Read more about enterprise service management.

A service desk that is a pleasure to work with

Try Neoforce free for 30 days, with no commitment and no credit card. We set up your own trial environment and you receive your login details within 24 hours.

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