An IT department gets interrupted all day: questions at the coffee machine, emails to a colleague who is on holiday, calls about a password. Meanwhile, projects, changes and maintenance also have to get done. With Neoforce every question comes in as a ticket, with the right priority and with the right team. You see what is open and what comes first, and users always know how their request is doing. Neoforce follows the familiar ITIL processes, but without unnecessary complexity. Read more about our ITSM software.
Helpdesk software for the IT department: requests, assets and knowledge in one system your team enjoys using.
- Overview of all requests: Priorities, due dates and teams for first and second line, based on ITIL.
- CMDB and licences: Hardware, software and contracts in asset management and contract management, linked to tickets.
- Fewer phone calls: Users report via the portal and find answers in the knowledge base.
- Onboarding and offboarding sorted: With workflows every step passes HR, IT and facilities.
- One price, all modules: one fixed price per agent, users free.
Why IT departments choose Neoforce
Switch without hassle.
Are you currently using TOPdesk, ServiceNow, Freshservice or a shared mailbox? Our onboarding helps you set up Neoforce and transfer your data. Also see Neoforce as an alternative to TOPdesk.
”Finally a ticket system where collaborating is genuinely easy and the customer stays informed!
Yu-Mei Liebregt
Know exactly which assets you have.
In the Neoforce CMDB you decide which assets and fields you track: laptops, servers, phones, software licences and contracts. With a new request you immediately see which earlier tickets are linked to the same device, and with contract management you get an alert in time before a licence or maintenance contract expires. Knowledgebase Record solutions in the wiki, for your own team or for users in the portal. Nobody has to figure out the same problem twice.
Onboarding and offboarding in one workflow.
A new colleague starts on Monday. HR records the details, IT prepares an account and laptop, and facilities arranges a workstation and access pass. With a workflow in Neoforce one request starts the whole process, and each department gets its own task in the right order. When someone leaves IT revokes access in time and collects the laptop, without anyone forgetting a step. Facilities and HR can work on the same platform; read more about enterprise service management.
A self-service portal that keeps the phone quiet.
With the portal users report outages and make requests via forms you create yourself. Issues arrive complete straight away, with the right category and the right asset. In the knowledge base, users find answers to frequently asked questions. The portal works on any device and light accounts for users are free, so you only pay for agents.
What does Neoforce cost for an IT department?
You only pay for agents (full accounts). All modules are included, including the CMDB, workflows, the portal and reporting. Users report for free with a light account. See the pricing or book a demo.
Frequently asked questions from IT departments
Does Neoforce follow ITIL?
Yes. You work with incidents, problems, changes, service requests, a CMDB and a knowledge base. You decide how strictly you set up the processes. Read more about ITSM software.
Can we switch from our current package?
Yes. Our onboarding helps you set up Neoforce. Get in touch to look together at which data you want to transfer.
Can other departments also work in Neoforce?
Yes. Facilities, HR and other departments work on the same platform with their own team.
Where is our data stored?
All data is stored in the Netherlands, within the EU. Neoforce is ISO 27001 and ISO 9001 certified; read more about security by design.
Do we pay for every user?
No. You only pay for agents. Users who only submit requests have a free light account.
Does Neoforce use AI, and where does our data stay?
Yes, for things like automatic intake, summarising and translating. The AI runs via Mistral within the EU (France) and your data is not used to train AI models. An administrator can switch AI off per feature or completely. Read more about AI in Neoforce.
More control, fewer interruptions for your IT team
Try Neoforce free for 30 days, with no obligations and no credit card. We set up your own trial environment and you receive your login details within 30 minutes.
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