At an energy company, grid operator or telecom provider, an outage has direct consequences for customers and society. Then you want to know exactly what is going on, who is working on it and which steps have already been taken. With Neoforce you record incidents, changes and problems in one place, with the right priority and with the right team. Every action is recorded in the ticket’s timeline, so afterwards you can show how an incident was handled. The EU NIS2 directive requires essential and important entities, among other things, to report significant incidents in time and to manage their risks. In the Netherlands it has applied since 15 August 2026 through the Cybersecurity Act (Cyberbeveiligingswet). Neoforce helps you record incidents, deadlines and follow-up clearly.
Service management for critical infrastructure: control over incidents, changes and assets in energy, telecom and other critical sectors.
- Incidents against the clock, in view: Resolution times per type and priority, including for the reporting deadlines of NIS2.
- Complete timeline per ticket: Who did what and when, recorded in one timeline. Useful for evaluations and accountability.
- Assets and suppliers in one CMDB: Network components, installations and supplier contracts linked to tickets.
- 100% Dutch: Developed, hosted and managed in the Netherlands, by a Dutch company with no foreign shareholders. Not with the big American cloud providers.
- Screened and strictly audited: Every employee is screened, and we are strictly audited by an external, independent party for ISO 27001 and ISO 9001.
- Controlled changes: Changes with fixed steps and approvals via workflows. The built-in AI runs within the EU and can be switched off.
Why critical organisations choose Neoforce
Security as the foundation, fully Dutch.
Neoforce is developed, hosted and managed in the Netherlands, by a Dutch company with no foreign shareholders. Your data is therefore not with one of the big American cloud providers. Every Neoforce employee is screened, and we are strictly audited by an external, independent party for ISO 27001 and ISO 9001. With Single Sign-On via Azure and access rights per module, you decide who can see and edit what. Read more about security by design.
Monitor deadlines, don’t memorise them.
Set per ticket type and priority when an incident must be picked up and resolved. For example, create a ticket type for significant security incidents, with due dates that match the NIS2 reporting deadlines: an early warning within 24 hours, an incident notification within 72 hours and a final report within one month. Neoforce warns you automatically when a due date approaches. Problems and changes Link incidents to a problem to solve the cause structurally, and implement changes with fixed steps and approvals. That way you have demonstrable control over your processes.
Assets, locations and suppliers in one overview.
A network or installation consists of thousands of components at many locations, often maintained by external parties. In the CMDB of Neoforce you decide which objects and fields you track, for example stations, cabinets, routers or installations per location. During an outage you immediately see which earlier tickets are linked to the same object. With contract management you keep track of maintenance and supplier contracts, and external parties are set up as a separate team. In the timeline everyone can see what has already happened.
One portal for employees and field engineers.
With the portal employees and field engineers report outages and requests via forms you create yourself, on any device and on the go. Every report arrives complete straight away, with the right location and the right object. With wiki articles and work instructions, colleagues find many answers themselves. Light accounts are free, so you only pay for agents.
What does Neoforce cost for a critical organisation?
You only pay for agents (full accounts). All modules are included, including the CMDB, workflows, the portal, reporting and AI. See the pricing or book a demo.
Frequently asked questions from critical organisations
Does Neoforce make us NIS2-compliant?
No system on its own makes an organisation NIS2-compliant. Neoforce does help you record incidents, reporting deadlines, changes, assets and suppliers in a demonstrable way. That supports you in your duty of care and reporting obligations under NIS2.
Can we monitor reporting deadlines?
Yes. You set resolution times per ticket type and priority, and Neoforce warns you automatically when a due date approaches.
Where is our data stored, and who has access to it?
All data is stored in the Netherlands. Neoforce is developed, hosted and managed in the Netherlands, by a Dutch company with no foreign shareholders. We do not use the big American cloud providers for this. Read more about security by design.
How reliable is Neoforce as a supplier?
Security comes first for us. Every employee is screened, and we are strictly audited by an external, independent party for ISO 27001 (information security) and ISO 9001 (quality).
Does Neoforce use AI, and where does our data stay?
Yes, for things like automatic intake, summarising and translating. The AI runs via Mistral within the EU (France) and your data is not used to train AI models. An administrator can switch AI off per feature or completely. Read more about AI in Neoforce.
Can external parties collaborate?
Yes. Suppliers and maintenance contractors are set up as their own team, so they only see and do what is meant for them.
Stay in control of incidents in your critical processes
Try Neoforce free for 30 days, with no obligations and no credit card. We set up your own trial environment and you receive your login details within 30 minutes.
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