Every day, a municipality receives hundreds of internal questions: a laptop that will not start, a broken door in the town hall, a new colleague starting on Monday. These often arrive via separate mailboxes, phone calls and Excel lists, and nobody knows exactly what is still open. With Neoforce you record all those requests in one place. Each department works as its own team with its own forms, categories and resolution times, and employees have one portal for all their questions. That gives an overview of all internal services, from the IT service desk to facilities and HR. Read how the municipality of Beekdaelen set up its internal workflow with Neoforce.
Service management for municipalities and joint arrangements: one platform for all internal services.
- One desk for employees: IT, facilities, HR and other internal departments in one portal. Light accounts for employees are free.
- 100% Dutch: Developed, hosted and managed in the Netherlands by a Dutch company with no foreign shareholders. Screened employees and ISO 27001.
- Forms and workflows: Turn paper and email processes into workflows with fixed steps per department.
- Also for partnerships: Joint arrangements and shared service centres serve multiple organisations from one environment.
- Predictable costs: one fixed price per agent, all modules included.
Why municipalities choose Neoforce
Made in the Netherlands, for European organisations.
Neoforce is developed, hosted and managed in the Netherlands, by a Dutch company with no foreign shareholders. Your data is therefore not with one of the big American cloud providers. Every Neoforce employee is screened, and we are strictly audited by an external, independent party for ISO 27001 and ISO 9001. Support is provided from the Netherlands. Read more about our approach in security by design.
”Thanks to Neoforce, communication and collaboration within our organisation have improved considerably.
Yannick Welie, application manager, Municipality of Beekdaelen
One environment, multiple organisations.
Do you work as a joint arrangement, shared service centre or partnership for several municipalities? Then you want to see per participant which questions come in and how quickly they are handled. In Neoforce you register the participating organisations with customer management and link requests to the right organisation. With reports you see per participant how many requests there are and how quickly they are resolved. Assets and contracts Laptops, phones, licences and maintenance contracts are managed in asset management and contract management, linked to the tickets.
From form to workflow.
Many municipal processes still run on forms sent around by email. Think of a new hire, a department moving or requesting a new application. With a workflow in Neoforce, one request starts the whole process. Onboarding: HR records the details, IT prepares an account and laptop, and facilities arranges a workstation and access pass. Each department gets its own task, in the right order. In the timeline of the ticket everyone can see what has already happened, and the new employee or manager follows progress via the portal.
One employee portal for all questions.
With the portal employees at the town hall, the depot or at home pass on their questions to the right department, on any device. They see the status of their requests and no longer need to look for the right email address or phone number. You place your own forms per department, and with wiki articles employees answer many questions themselves. You customise the portal with your own logo and house style.
What does Neoforce cost for a municipality?
You only pay for agents (full accounts). All modules are included, and employees who only submit requests use the portal for free with a light account. See the pricing or book a demo.
Frequently asked questions from municipalities
Where is our data stored?
All data is stored in the Netherlands, within the EU. Neoforce is ISO 27001 and ISO 9001 certified; read more about security by design.
Can several departments work in Neoforce at the same time?
Yes. IT, facilities, HR and other departments each work as their own team with their own ticket types, forms and workflows. Read more about enterprise service management.
Does it also work for a joint arrangement?
Yes. You register the participating organisations and link requests to the right organisation, so you keep an overview per participant.
Can we switch from our current system?
Yes. Our onboarding helps you set up Neoforce. Get in touch to look together at which data you want to transfer.
Can we try it first?
Yes. You can try Neoforce free for 30 days in your own environment, or first book a demo.
Does our municipality fall under NIS2?
Public bodies such as municipalities and joint arrangements can fall under the EU NIS2 directive. In the Netherlands, municipalities, provinces, water boards and joint arrangements fall under the Cybersecurity Act, which has applied since 15 August 2026. No system on its own makes you NIS2-compliant, but Neoforce helps you record incidents, reporting deadlines, changes and assets in a demonstrable way. Read more about Neoforce and NIS2.
Does Neoforce use AI, and where does our data stay?
Yes, for things like automatic intake, summarising and translating. The AI runs via Mistral within the EU (France) and your data is not used to train AI models. An administrator can switch AI off per feature or completely. Read more about AI in Neoforce.
Bring your municipality’s internal services together
Try Neoforce free for 30 days, with no obligations and no credit card. We set up your own trial environment and you receive your login details within 30 minutes.
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