Fully customizable so it works for your organization! Updated regularly and listened to customer input.

Integration with other tools and systems is seamless, leading to a more efficient and coherent working environment. Moreover, Neoforce is cost-effective, making it an excellent choice for both small and large enterprises. Neoforce's customer support is second to none, with a dedicated team always ready to help with any problems or queries. Finally, Neoforce offers scalability, allowing the system to grow with the organisation.

In addition, Neoforce is known for its reliability with high uptime and stable performance, which is essential for critical IT services and customer support. Its robust security measures effectively protect sensitive business and customer data. Through continuous updates and innovative features, Neoforce continues to improve efficiency and functionality. In addition, users benefit from an active community and extensive documentation for additional support and collaboration.

You can tell by the focus on ITIL based working through a variety of cumbersome interfaces, the low degree of flexibility and the high price.

Echolon has several shortcomings that hamper Dutch companies' efficiency and ease of use. Its limited capabilities in terms of reporting and API integrations, lack of Dutch support, and insufficient functionality for tagging colleagues complicate collaboration and communication within teams. In addition, customer feedback is not processed effectively, and there is no guarantee that data is stored within the Netherlands, which could jeopardise AVG compliance. Integration with local software packages is limited, and support for to-do lists is inadequate. Echolon's cost structure is not transparent due to the lack of a fixed, low monthly price, and the lack of automatic invoicing increases the administrative burden. Finally, Echolon does not offer robust solutions for both web and app, which reduces accessibility and flexibility for users. This is why we find Neoforce to be the best Freshservice alternative!