The AI in Neoforce is there to lighten everyday work, not to take it over. It helps with tasks that take a lot of time but add little value: sorting requests, reading through long tickets, tidying up texts or setting up a form. You and your colleagues keep deciding what happens with a ticket. All AI features live on the same platform as your ticketing system, portal and wiki, so you do not need to buy or connect a separate AI tool.
AI that makes your work lighter, and keeps your data in Europe.
- Automatic intake: From free text or an email, Neoforce creates a complete ticket for the right team.
- Summarise, improve and translate: Long tickets in a few lines, polished replies and translations in one click.
- Titles and forms: Clear titles for tickets and wiki articles, and portal forms based on a short description.
- Within the EU, no training: All AI runs via Mistral in France. Your data is not used to train models.
- You stay in control: AI can be switched on or off per feature, or turned off completely. Simply included in your subscription.
How Neoforce uses AI
European AI, no training on your data.
All AI features in Neoforce are run by and via Mistral, a European AI provider, in the EU cloud. The data stays within the EU, in France, and is not used for training purposes. Your data itself is stored in the Netherlands, like the rest of Neoforce. Neoforce is a Dutch company with no foreign shareholders, and the software is developed, hosted and managed in the Netherlands. Read more about security by design.
From request to complete ticket.
Automatic intake A request that arrives by email is automatically turned into a complete ticket by Neoforce: with a title, the right category and the right team. If you create a ticket yourself, you can have the intake filled in on request. That way the first line no longer has to sort requests by hand. Summarise Summarise a ticket with a long history in one click. Handy when handing over to a colleague or another department. Writing help and translation Have your reply or wiki article improved for style and typos, or translate it for a colleague or customer who speaks another language. Automatic titles Tickets and wiki articles get a clear title, even if the reporter does not enter one.
Your own AI assistant, with you in control.
Does your organisation already work with an AI assistant? Via the MCP server from Neoforce you connect it to your Neoforce data, so the assistant can, for example, look up tickets or wiki articles. The administrator decides per object type exactly what is and is not shared. That way you use your own AI assistant with your Neoforce data, without losing control.
Forms for the portal, set up in seconds.
Describe in a few words which form you need, for example a request for a new laptop or a report about the building. Neoforce sets up the form for the customer portal for you, and you adjust it afterwards where needed. That way you set up a portal much faster, and requests arrive complete straight away.
What does AI in Neoforce cost?
Nothing extra. All AI features are included in your subscription, just like all other modules. You pay no separate AI licence and no cost per request.
Frequently asked questions about AI in Neoforce
Can I switch AI off?
Yes. The administrator switches AI on or off per feature, or turns it off completely for the whole environment.
Which AI provider does Neoforce use?
Mistral, a European AI provider. Neoforce uses the Mistral API in the EU cloud, in France.
Is my data used to train AI?
No. Your data is not used for training purposes and stays within the EU.
Does the AI make decisions on its own?
No. The AI makes suggestions and takes work off your hands, such as sorting and summarising. Your team keeps deciding what happens with a ticket.
Does AI cost extra?
No. All AI features are included in your subscription.
What is the MCP server?
A connection that lets your own AI assistant work with Neoforce data. The administrator decides per object type what is and is not shared.
Try Neoforce’s AI for yourself
Try Neoforce free for 30 days, with no obligations and no credit card. We set up your own trial environment and you receive your login details within 30 minutes.
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