In the November 2023 release, we again added many improvements, changes and optimisations! You can read exactly what we did in the article below.
What have we added?
- Normal tickets can now be linked to an extended ticket as a subticket. To do so, click (on a ticket) on the 'Options' button and choose 'Link to extended ticket'.
- Documents can now be selected and displayed on the wiki portal under the 'Uploads' heading.
- We have added the option to automatically mark (new) responses to tickets as hidden from notifier.
- It is now possible to set custom opening hours for reservable properties on the customer portal.
- Individuals and organisations can now also be deleted.
- Practitioners can now use unpublished forms via the practitioner section.
- Notifications can be marked as read or unread.
- You can now create a wiki article directly from a ticket. All information from the ticket is then transferred to the wiki.
- While entering the code for two-step verification, the code will now be sent automatically after you enter 6 digits.
- Photos from linked accounts are now copied to individuals while logging in via Microsoft.
- Warning when adding a new organisation with an existing visiting address.
- The scheduler can now also schedule repetitive events. In both Neoforce and Outlook.
- Preferences for sorting and filtering are now saved per saved filter.
- User experience on Android devices improved.
- Archived categories can now be made visible again.
- Various performance improvements.
- Option for coloured names in the timeline.
- Use of recursive folders in the M365 mail import for tickets has been enabled.
- Ability to select alternative actions if trigger conditions are not met.
- We have added API endpoints for datasets_schemas, datasets_fields and datasets_tabs.
What did we adjust or fix?
- Widgets for linked invoices and relationships are now hidden when adding a new datasets object.
- Search function for wiki suggestions in tickets improved.
- Method of importing links into emails changed.
- Markdown editor was not available on an iPad in portrait mode.
- Double creation of a bookmarked ticket via actions.
- Default selected value was not applied when creating a new datasets object.
- Schema names of datasets should not consist only of numbers.
- Removed old ldap features from Windows Server.
- Logging out was not possible when required to change the password.
- The 'more company details' button was not working properly.
- Importing emails into tickets did not fill in end date; now based on category and subcategory set.
- It was not possible to remove contracts.
- Some fields in ticket forms did not take into account settings for empty values.
- It was not possible to choose a status for a log action.
- No persistent session was created when using 2fa.
