The best EcholoN alternative: Neoforce! Fully customisable so it works for your organisation! Updated regularly and listened to customer input.

Integration with other tools and systems is seamless, leading to a more efficient and coherent working environment. Moreover, Neoforce is cost-effective, making it an excellent choice for both small and large enterprises. Neoforce's customer support is second to none, with a dedicated team always ready to help with any problems or queries. Finally, Neoforce offers scalability, allowing the system to grow with the organisation.

In addition, Neoforce is known for its reliability with high uptime and stable performance, which is essential for critical IT services and customer support. Its robust security measures effectively protect sensitive business and customer data. Through continuous updates and innovative features, Neoforce continues to improve efficiency and functionality. In addition, users benefit from an active community and extensive documentation for additional support and collaboration.

You notice this in its focus on ITIL-based working through a variety of cumbersome interfaces, its low level of flexibility and its high price. In addition, Echolon lacks some crucial features, making it less attractive to users.

For instance, reporting and API capabilities are not optimal, making detailed analyses and integrations difficult. No Dutch support is available, making it difficult to get help in one's own language. Tagging colleagues within the system is also not possible, making collaboration difficult. Customer input is processed, but this process could be more efficient and faster. Data retention within the Netherlands is not guaranteed, which can create compliance issues. In addition, there is no seamless link with Dutch software packages, which makes integration difficult. To-do lists are missing, which is a loss for task management. Although the price per month is fixed and low, this is often accompanied by limited functionalities. Automatic billing is present, but this does not outweigh the other shortcomings. Despite the availability of both a web and app version, the user experience could be further improved.