This latest and slightly delayed update adds a number of much-requested features; for example, synchronisation with Microsoft 365 has been improved and you can now also use news items (internally) in the practitioner section. Furthermore, the use of tickets has been improved and the timeline now includes the message to which a response is being made. Read the full release notes below!

What have we added

• As described above, synchronisation with Microsoft 365 has been improved. It is now possible to configure what should happen if a user no longer exists on the Microsoft side. The available options are as follows: You can find these settings under Administration > User Management > External Connections.
• It is now possible to set up news items for internal use as well. These messages are visible on the dashboard in the practitioner section. Of course, it is possible to work with authorisations and the like here. To use a news item for internal use only, simply leave the checkbox next to ‘Publish on customer portal’ unchecked.
• The Automations module now has multiple listeners. This allows you to control multiple on-premise domains or tenants from a single SaaS environment, for example.
• The approval or rejection of tickets has been expanded with additional options. You can now set whether an approval can still be modified and in which scenarios a description is mandatory.
• The ‘New ticket’ action type now also has a WYSIWYG editor for the request field.
• The ‘Notes’ tab (or field) can now be disabled on the following pages:
  • Applications
  • Certificates
  • Databases
  • Servers
  • Contracts
  • Organizations
  • People
  • Rooms
  • Processes
  • Quotations
  • Invoices
  • Reservations
  • Wiki
• From now on, you can set opening hours more flexibly. Previously, this was only possible on the basis of whole hours. Now it is possible to set this per minute.
• You can now also add a space field to a form and use/link the selected space to the ticket.
• New registrants/individuals can now be created on the fly and are immediately linked to the ticket.
• The ’timeline’ page now also displays the quote when someone responds to a message.
• It is now possible to share multiple files at once.

What did we adjust or fix?

• The ticket number in the subject field of an email to be imported was case sensitive. This has now been changed so that it works with both lowercase and uppercase letters.
• The request from the main ticket (in a sub-ticket) can now be expanded.
• By entering ‘0’ (zero) as the written time, it was possible in some cases to cause (fatal) errors.
• Sub-tickets displayed the incorrect (sub)ticket number on the customer portal (if enabled).
• If the ‘Time registration’ or ‘Cost registration’ tab has a time or cost estimate, this will also be displayed so that you can see the available time and resources at a glance.
• The linked actions in an action series are now also clickable, making it easier to open and manage them from within the series.
• When creating a new ticket, it was not possible to directly open the relevant registrant (person).
• The actual file name will now also be changed if you change it from Neoforce. Previously, only the name within Neoforce was changed.
• When changing items (mainly tickets) in bulk, problems arose if a ‘modal’ was opened from the WYSISYG editor.
• It was not possible to delete previously saved subcategories within the ‘service management’ tab in the administrator panel.
• Various minor improvements to fuzzy search.
• Tickets were not visible in the ‘Linked’ tab for the rooms.
• The ‘Relationship Manager’ field was not saved for locations.
• Minor improvements to the user interface and experience.

With this latest release of 2025, we conclude an eventful and busy year. We would like to thank you for using and trusting Neoforce.

Over the past year, we have worked hard to further improve the application, with extra attention to stability, security, and ease of use. We look back on a year in which we have taken important steps and strengthened our team. All these efforts have been made possible by the feedback and trust of our users.

Do you have any questions or comments? Please contact support. You can find our current opening hours during the holidays on our customer portal.