Fully customisable so it works for your organisation! Is regularly updated and listens to customer input. In short, the best Zendesk alternative!

Integration with other tools and systems is seamless, leading to a more efficient and coherent working environment. Moreover, Neoforce is cost-effective, making it an excellent choice for both small and large enterprises. Neoforce's customer support is second to none, with a dedicated team always ready to help with any problems or queries. Finally, Neoforce offers scalability, allowing the system to grow with the organisation.

In addition, Neoforce is known for its reliability with high uptime and stable performance, which is essential for critical IT services and customer support. Its robust security measures effectively protect sensitive business and customer data. By continuous updates and innovative features Neoforce continues to improve efficiency and functionality. Moreover, users benefit from an active community and extensive documentation for additional support and collaboration.

You notice this in its extensive but difficult-to-use options and high price. Although Zendesk is a well-known name in the world of customer service and support software, it has some limitations that are well resolved within Neoforce.

Firstly, change management and asset management are not always smoothly integrated in Zendesk, while Neoforce seamlessly combines these functions, enabling more efficient management of changes and assets. In addition, Neoforce offers Dutch support, a big advantage for Dutch-speaking customers who want to be helped in their own language, something Zendesk lacks. Tagging colleagues is easy and intuitive within Neoforce, which significantly improves collaboration and communication.

Furthermore, Neoforce ensures that customer input is actually processed and utilised, unlike Zendesk's sometimes rigid structure. As for data retention, Neoforce ensures that all data stays within the Netherlands, which is important for companies that have to comply with strict regulations. Neoforce also offers handy to-do lists that make managing tasks easier. Neoforce's pricing structure is also attractive: a fixed, low monthly price as opposed to Zendesk's sometimes fluctuating costs.

Finally, automatic invoicing within Neoforce is a big plus, contributing to more efficient and transparent financial management.